Fix a problem
Playback troubleshooting
Try these steps when a live stream or recording is silent, stuck, or buffering.
Nexus Arena Support Team · Updated November 2, 2026
Check the player first
Press play if the browser has not started playback automatically. Check the player’s volume and mute state, your browser tab’s audio setting, and your device’s output volume.
If video keeps buffering
- Check that your internet connection is stable.
- Pause other high-bandwidth downloads or streams.
- Reload the page once.
- Try an up-to-date browser or another network to compare.
Compare another channel or recording
If other content plays normally, the problem may be specific to that broadcast or recording. A creator may have stopped streaming, or a replay may not be available yet.
If nothing plays, review browser permissions and extensions that could block media. Do not disable security protections broadly or install an unknown player offered in chat.